Do They Have a Phone Number?

Monday, March 27th, 2017

Martin: Ok, an attempt to call Microsoft support – take 2.

MS Support: Welcome to Microsoft. If you have a special access code, press 9, or, wait on the line for additional options.

If you are a home user, please press ‘1’.

Martin: (presses 1)

MS Support: Please choose one of the following options. If you are trying or can’t start your Microsoft program, please press ‘1’. If you need help with forgotten passwords for your Microsoft account or Windows Live Services such as outlook.com, one drive or skype, press ‘2’. For technical support, for all Microsoft products, press ‘3’.  For support about subscriptions for Microsoft press …

Martin: (presses 3)

MS Support: Please choose your product. For all Windows versions, Explorer, Edge or viruses and malware, press ‘1’. For all Office Versions press ‘2’. For Microsoft hardware such as mouse and keyboard press ‘3’. Press ‘*’ to return to the menu.

Martin: Well here we have nothing… (presses *)

MS Support: Please choose one of the following options. If you are trying or can’t start your Microsoft program, please press ‘1’. If you need help with forgotten passwords for your Microsoft account or Windows Live Services such as outlook.com, one drive or skype, press ‘2’. For technical support, for all Microsoft products, press ‘3’.  For support about subscriptions for Microsoft, payments or account management press ‘4’. If you wish to purchase a Microsoft product, or for pre-purchase questions, press ‘5’. Press ‘*’ to return to the menu, press ‘0’ for the previous menu.

Martin: (waiting to see if additional options will be given after no keypress)

MS Support: Sorry, I didn’t not recognize your choice. To transfer you to the right support channel you must choose one of the right support options. Please choose one of the following options. If you are trying or can’t start your Microsoft program, please press ‘1’. If you need help with forgotten passwords for your Microsoft account or Windows Live Services such as outlook.com, one drive or skype, press ‘2’…

Martin: (presses 2)

MS Support: In case you had issues when trying to access your Microsoft account or forgotten your password press ‘1’. For support with Outlook.com, Skype or other windows live services press ‘2’.

Martin: (presses 2)

Call Drops.

Martin: (laughing) – Yes, option 2 drops the call…

I did not see that one coming.

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