In case you’ve missed that, those of us who don’t have their account suspended and can actually access the support cannot reply to support tickets because the form is truncated above the submit button. This replicates on Windows 7/10 on all major browsers (yes, IE11 and Edge included!)
If you ever find yourself in need to reply to a support ticket (and have it ignored), Tzahi made a short video demonstrating how to fix the issue on IE11 (although it should be applicable to any browser, it’s just a rendering bug)