Tzahi got a call today from Microsoft’s rep who apologized for the mix up with the support issues.
To be honest, I can’t blame him – when every single automated system is broken I can only assume their CS reps are drowning in work. I truly do not envy him.
After the call he sends an email with instructions on how to submit a password reset form – again, not the issue I reported, but I decide to play along in hopes that it somehow helps resolving the issue.
The way things are going so far, I’m starting to believe that by the end of it I’ll have a new password for my account, 500gb of storage on outlook and a date with Cortana – but still won’t be able to log in to MSDN because the account is suspended.