{"id":299,"date":"2017-04-09T22:11:54","date_gmt":"2017-04-09T19:11:54","guid":{"rendered":"http:\/\/mshelpme.com\/?p=299"},"modified":"2017-04-09T22:11:54","modified_gmt":"2017-04-09T19:11:54","slug":"another-day-another-call","status":"publish","type":"post","link":"https:\/\/mshelpme.com\/index.php\/2017\/04\/09\/another-day-another-call\/","title":{"rendered":"Another day, another call"},"content":{"rendered":"<p>Tzahi got a call today from Microsoft&#8217;s rep who apologized for the mix up with the support issues.<\/p>\n<p>To be honest, I can&#8217;t blame him &#8211; when every single automated system is broken I can only assume their CS reps are drowning in work. I truly do not envy him.<\/p>\n<p>After the call he sends an email with instructions on how to submit a password reset form &#8211; again, not the issue I reported, but I decide to play along in hopes that it somehow helps resolving the issue.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-300\" src=\"https:\/\/mshelpme.com\/wp-content\/uploads\/2017\/04\/escalation4.png\" alt=\"\" width=\"895\" height=\"620\" srcset=\"https:\/\/mshelpme.com\/wp-content\/uploads\/2017\/04\/escalation4.png 895w, https:\/\/mshelpme.com\/wp-content\/uploads\/2017\/04\/escalation4-300x208.png 300w, https:\/\/mshelpme.com\/wp-content\/uploads\/2017\/04\/escalation4-768x532.png 768w\" sizes=\"(max-width: 895px) 100vw, 895px\" \/><\/p>\n<p>The way things are going so far, I&#8217;m starting to believe that by the end of it I&#8217;ll have a new password for my account, 500gb of storage on outlook and a date with Cortana &#8211; but still won&#8217;t be able to log in to MSDN because the account is suspended.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tzahi got a call today from Microsoft&#8217;s rep who apologized for the mix up with the support issues. To be honest, I can&#8217;t blame him &#8211; when every single automated system is broken I can only assume their CS reps are drowning in work. I truly do not envy him. After the call he sends [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/posts\/299"}],"collection":[{"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/comments?post=299"}],"version-history":[{"count":1,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/posts\/299\/revisions"}],"predecessor-version":[{"id":301,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/posts\/299\/revisions\/301"}],"wp:attachment":[{"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/media?parent=299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/categories?post=299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mshelpme.com\/index.php\/wp-json\/wp\/v2\/tags?post=299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}