Surprise surprise, it’s been close to 24 hours again, and no communication from Microsoft on the support tickets submitted.
I decide to try and look the ticket status online, since this time everything was submitted through Tzahi’s account, and thankfully his account is not yet “temporarily suspended”.
Out of all the support tickets submitted using Tzahi’s account (supposedly 3 in total), only one shows up in the ticket tracking system.
The status on that ticket? CLOSED
The communication on it? NONE
But that’s not the most disturbing thing about this whole incident. So far it’s only REALLY REALLY BAD customer service experience.
The troubling bit is when other people’s support tickets, including sensitive personal information show up on Tzahi’s account in the support portal…